Frequently Asked Questions

Find answers to common questions about our fine jewelry and services

How do I determine my ring size?

We offer a complimentary physical ring sizer that can be mailed to you, or you can use our downloadable size guide available on each product page.

Are your diamonds ethically sourced?

Yes, we only work with suppliers who adhere to the Kimberley Process, ensuring all our diamonds and gemstones are conflict-free and ethically sourced.

Can I customize an existing design?

Absolutely. We specialize in bespoke jewelry. Please contact our concierge team to discuss modifications to any of our signature pieces.

Do you offer appraisals for insurance purposes?

All pieces valued over $1,000 include a complimentary retail replacement appraisal for your insurance records.

How should I care for my fine jewelry?

We recommend professional cleaning once a year. At home, use warm water, mild dish soap, and a soft-bristle toothbrush to maintain brilliance.

What is the lead time for made-to-order items?

Custom and made-to-order pieces typically require 4 to 6 weeks for production before they are ready for shipment.